Troubleshooting
- Update to the latest app version.
- Restart the app and your device.
- Check network permissions and store subscription status.
- Include screenshots when reporting visual or billing issues.
Support
Help for Prehearse
Try the steps below or email support with your device model, app version, and a clear description.
Email us
Send a direct email with the app name, your device model, app version, and enough detail for the team to follow up.
support@umberlab.comIs Prehearse therapy or counseling?
No. Prehearse is a conversation-practice tool. The AI partner and feedback are simulations for preparation and confidence-building, not mental-health care or professional advice. If you are in crisis, contact local emergency services or a crisis line such as 988 in the US.
Where are my rehearsals stored?
On your device. Scenarios, transcripts, and debriefs are saved locally with Apple's SwiftData. Umber Lab does not keep a server-side copy of your conversation history.
Does the AI see what I type?
Message text is sent over encrypted connections to our AI provider to generate responses, processed transiently, and not used by Umber Lab for advertising or profiling.
Do I need an account?
You can try your first rehearsal as a guest. After that, sign in with Apple or an email verification code to continue practicing.
How do I delete my account?
Open Prehearse and go to Settings → Delete Account. Your account is removed from our authentication provider, and local data can be cleared by deleting the app. Visit the account deletion page on this site if you cannot access the app.
Where can I get support?
Email support@umberlab.com and include Prehearse in the subject line.